Domain: Entertainment (betting)
Overview:
On our BettingBad-platform you have the opportunity to bet daily on current topics. You will be supported by our modern recommender system to choose the be that best suits you. After the evaluation period, the user with the most credits gets a surprise from the BettingBad-team.
How can i participate?
You'll receive a mail from us with the login credentials for our website.
First of all the user has to call up the website and login into the system. With the login the user has the possibility to get an overview about all active bets which were shown according to the recommender system. To complete a bet the user must click on one of the bets of the main page. After that the user gets forwarded to a more detailed side of the bet. There the user has the option to select a choice and place a wager by filling in the relevant fields and clicking the “Submit-Button”. It is necessary to place a wager that is not empty, greater than 0 and not bigger than the available credit.
After clicking the submit button the user gets a notification that the bet was placed and he will receive an email. To get back to the overview page the user must click on “Available Bets” in the reader of the website. The user could make bets until his credit is 0. Payouts are always made after a bet has ended.
Furthermore the user could look up the ranking which shows which user has the most credit left. To see the ranking the user must click on “Ranking” in the header.
Our process:
Our Workflow Management Project is aimed at simulating a betting platform, which models the process of a bet. The input of the process is the selection and sending of a bet by the user. After the bet has been placed successfully in the system, a Recommender System analyses the betting properties of a user to provide targeted recommendations for future bets.
Bets can be aborted prematurely if necessary, this abortion can be triggered manually by the administrators. A reason for the abortion could be for instance the cancelation of an event. This abortion of an event represents an exception for us as requested for the process.
If a bet finished successfully, the results of it are evaluated and the credits of the users are adapted accordingly.
The tasks are defined as follows:
-
User Task (BettingBad-Team)
- create bet
- enter event results (or cancellation of bet, because of external reasons)
-
Automated Tasks
- recommend bets
- accept wager
- payout winnings
- refund the wager
Task assignment:
- create bet: Thomas
- enter event results: Matthias
- recommend bets: Raphael
- accept wager: Verena
- payout winnings: Gabriel
- refund the wager: all team members
KPIs:
For the successful analysis and improvement of our process, we defined following KPIs:
- “user-drop-rate“: rate of finished processes without placed bet | Web Page accesses - bets placed
- “cancellation-rate“: cancellation rate of placed bets | count of cancelled bets
- „selection rate of recommended bets“: ratio of best bet selected and total selections
- „average number of bets placed per customer per week“
Exception:
Our exception occurs when the event is canceled for the bet or the bet becomes invalid for other reasons. The BettingBad-Team can manually trigger a cancelation and refund all users, which have placed bets.