Project 11

Our specific domain is "Bank lending" and is seperated in 5 different tasks:

- Bank management
- Loan officer
- Customer consultant
- Clerk
- Client

Modelling:

We want to model the process where the client sends an application to the bank with the need of a credit and receives an answer while every important information of the client is taken into consideration.

1. The client sends an application to the customer consultant.
2. The customer consultant will make sure which credit type matches the client and his/her needs and run the background checks with the help of a clerk. Afterwards he/she sends the application to the loan officer.
3. The loan officer receives the proposal of the customer consultant and will run some checks. In case everything seems legit, the loan officer grants the credit. In case there is a problem, the loan officer will start an escalation, which will then be sent to the bank management.
4. In case the loan officer called an escalation (e.g. special case), the bank management team will check the application itself and decide whether to grant the credit or not.

We will model our process with ADONIS and use JIRA for task management.

Performance criteria (KPIs):

1. Time when the application arrives till the client gets an answer
2. Number of escalations
3. Interest gain in %
4. Cancel rate in %