Our idea for this project is to create a business process for borrowing books online.
Selection of Business Process Management System: Camunda
Task: Sort list by category /Allma Fejza
After the initial login, the system will provide to the costumer a list of available books to borrow. By default the list will be sorted by categories.
Task: Look for books (Search)/ Xheneta Bilalli Shkodra
After the presentation of lists of books the customer can search which book he wants to borrow. In case that book isn’t available in our store, the system will check with the supplier to find if he has it. If the book is not found, the system will notify the customer that we can’t provide him that book. If the book is found and confirmed by the system and the customer wants to borrow it, he needs to proceed to the next step.
Task: Borrowing/Edon Jakupi
After the confirmation from the system for the availability of the book, the customer can choose, for how long they would like to borrow the book which he would have to pay different fees for different amount of time, and also if they want the shipment done with an extra fee by the company or they would like personally to come and take the book.
Task: Payment Confirmation/Besjon Murturi
After deciding to borrow the book and giving the other information (about the shipment), the next step is the payment. The user has to enter his payment information (debit card number) in a form.
The information is processed and validated. After successful validation and payment confirmation from the suppliers an invoice is created and stored in the application database.
Task: Shipping/Rilind Shkodra
The final task is shipping. After the customer has made the payment, he should check/give the address where he wants his book to be shipped and an external shipment company will take care of the shipment.
Resources: The whole process with the required tasks will go through several resources. The resources that we plan to use are the costumer, the system, the library which will serve as a supplier, the payment system (later will be decided which one to use) and shipment.
Performance Measurement (Key Performance indicators):
- Since our books are separated into categories we want to measure which category of books do the customers borrow the most?
- We offer to the costumer different borrowing period of times (2, 3, and 4- weeks), for different prices. Therefore we want to measure which of the options is most likely to be chosen.
- Other option the customers can chose is regarding shipment. They can chose to personally take the book or get the shipment from our company for a certain price. We want to measure which option is more chosen.
Application Domain: Education / E-Commerce / Borrow books online
Effort first presentation:
32 hrs