Our domain is Logistics and Healthcare.
We offer a service of quick remote virus testing with possibility of tracking and constant information update for a user.
The tests are conducted in the laboratory with all necessary equipment.
Who is the customer of your process?:
The customers of the designed process are regular people that want to do a home test for Covid-19 and who lives in Vienna.
Brief description of the process:
The test is delivered and sent back to the laboratory. The end result will be available online or emailed to the use.
Implemented process allows to speed up the entire testing process by enabling home tests.
We are providing a large scale testing.
What are the most important activities in the process?
- Registration of the user. Validation of social insurance
- Ordering the test
- Delivery
- Tracking of the delivery
- Status/results of the test
What is the result (service or product) of your process?
The result of the process is a successful accomplishment of the test and available results.
Which technology shall be applied to innovate the process?
QR-code, AI technology
Which exception shall be handled in the process?
- The user does not have social security (health insurance) - in this case alternative way of identification via personal id is suggested
- The user does not give a proper sample. If the proper sample is not received, additional testing kit would be send with more clear instructions.
- Delay in the delivery process. If the delay occurs (test is lost, not received), the process will be monitored with the help of tracking system.
Resources:
1. Lab
2. Customer who is ordering the test
3. Our company
4. Delivery
5. System (portal with different modes)
Which task is performed by group members with a certain strategy to resolve who is doing the task?
- Task 1:
User registration and validation - Bruna
Resources: Customer and User system
User completes a registration, validation is made based on social security number or personal id of the user.
- Task 2
Order - Muhamed
An order can be created by user via web-platform.
Resources: User system
- Task 3
Delivery - Yuliia
Resources: Order system and delivery couriers
Includes delivery of the testing kit to the user, delivering samples to the lab.
Technology: QR-code
- Task 4
Entering test results - Vitalij
The lab enters the result to our system
Resources: Lab personnel and Lab system
Technology: AI technology
- Task 5
Results delivery - Kristiina
The results are displayed to the user (notification form).
Resources: User system
Testing strategy:
Individual 1: User Role: The users can register with our system and enter their information. They click on a button and the test will be ordered. Test ordering and sending will be simulated. After delivery is done, we will display another button for the user to click to indicate that they have sent the test kit back. The actual testing of the sample is also simulated. After a short waiting time, the user will be able to see their results.
Delivery role:
Individual 2: The person receives an order and packs it (ready to send). The delivery service will receive the order and they can click a button to change the status (sent out, delivered, sent to testing).
Individual 3: Lab Technician role: They receive a new post, they click a button to indicate that it is now being tested. Actual testing will be simulated. They enter the results and update the status that it has been tested. Initial customers will see the results.
Students of the course can participate in our process via an online web interface where they can register to our system and be assigned to a role (client, delivery service, lab technician, etc).
How will your customers be identified in your process?
They will be identified via their social security number/identification number.
